Help & FAQs
General and Fundamentals
What is Refluenced?
How does a campaign work on Refluenced?
On which social media platforms can campaigns be conducted with Refluenced?
Does Refluenced also offer UGC campaigns?
What criteria must influencers and UGC creators meet to be part of Refluenced?
What types of campaigns are there at Refluenced?
What is a limited-time campaign?
What is a continuous campaign?
Which industries and niches are most commonly covered on Refluenced?
Planning and creation of campaigns
What costs are incurred once I start a campaign?
Is setting up a campaign and the application phase subject to fees?
When do the influencers post?
Do I need to create a content briefing or can I give the selected influencers free rein?
How do I create a successful campaign?
Can I duplicate campaigns?
Can I run multiple campaigns at the same time?
Can I prescribe a specific content format (e.g. reel, story) for influencers?
Is there a minimum duration for campaigns on Refluenced?
Groups and organization
What are groups?
Can you create groups and then work with them?
Why should I create groups?
How do I add a creator to a group?
Where can I find my groups?
Can I export groups from past campaigns and reuse them for new campaigns?
Social Media Platforms
Can TikTok campaigns be conducted with Refluenced?
Can Instagram campaigns be conducted with Refluenced?
How does a TikTok campaign work?
How does an Instagram campaign work?
What is the difference between Instagram, TikTok, and UGC campaigns?
Can I run a campaign on both TikTok and Instagram at the same time?
Phases of a campaign
Can I give influencers additional instructions during the active phase?
What is meant by the application phase?
What is meant by the preparation phase?
What is meant by the active phase?
When can I accept influencers in the campaign?
Can I contact influencers for my campaigns?
Can I extend the duration of a phase retroactively?
Compensation and Reporting
What is an appropriate compensation for influencers?
What is an additional cash compensation?
How are the influencers paid?
Can I also get my reporting as an Excel?
What is included in the reporting?
Can I analyze the performance of individual influencers in the campaign?
Additional features
How do I add employees to the multi-user?
Can I access an account with multiple emails?
What is the Brand Academy?
What is an event campaign?
What is the difference between Content Buyout and Partnership Ads / Spark Ads?
How does a content buyout work?
What are Partnership Ads?
What are Spark Ads?
How can I run Spark Ads?
How can I run Partnership Ads?
Can I modify my referral code?
Are there tutorials or templates for creating content briefings?
Troubleshooting and Support
The (participating) influencers are not responding to my messages. What now?
Can I write to all influencers at once?
What should I do if an influencer does not post?
I need help with my campaign.
How can I make changes to my campaign?
How can I remove an influencer from my campaign?
How do I report a technical issue on the platform?
Other questions
Can I collaborate with Refluenced influencers outside of Refluenced?
Can I work with influencers on Refluenced that I have already worked with outside the platform?
Can I view the history of all my past campaigns?
General and Fundamentals
What is Refluenced?
How does a campaign work on Refluenced?
On which social media platforms can campaigns be conducted with Refluenced?
Does Refluenced also offer UGC campaigns?
What criteria must influencers and UGC creators meet to be part of Refluenced?
What types of campaigns are there at Refluenced?
What is a limited-time campaign?
What is a continuous campaign?
Which industries and niches are most commonly covered on Refluenced?
Planning and creation of campaigns
What costs are incurred once I start a campaign?
Is setting up a campaign and the application phase subject to fees?
When do the influencers post?
Do I need to create a content briefing or can I give the selected influencers free rein?
How do I create a successful campaign?
Can I duplicate campaigns?
Can I run multiple campaigns at the same time?
Can I prescribe a specific content format (e.g. reel, story) for influencers?
Is there a minimum duration for campaigns on Refluenced?
Groups and organization
What are groups?
Can you create groups and then work with them?
Why should I create groups?
How do I add a creator to a group?
Where can I find my groups?
Can I export groups from past campaigns and reuse them for new campaigns?
Social Media Platforms
Can TikTok campaigns be conducted with Refluenced?
Can Instagram campaigns be conducted with Refluenced?
How does a TikTok campaign work?
How does an Instagram campaign work?
What is the difference between Instagram, TikTok, and UGC campaigns?
Can I run a campaign on both TikTok and Instagram at the same time?
Phases of a campaign
Can I give influencers additional instructions during the active phase?
What is meant by the application phase?
What is meant by the preparation phase?
What is meant by the active phase?
When can I accept influencers in the campaign?
Can I contact influencers for my campaigns?
Can I extend the duration of a phase retroactively?
Compensation and Reporting
What is an appropriate compensation for influencers?
What is an additional cash compensation?
How are the influencers paid?
Can I also get my reporting as an Excel?
What is included in the reporting?
Can I analyze the performance of individual influencers in the campaign?
Additional features
How do I add employees to the multi-user?
Can I access an account with multiple emails?
What is the Brand Academy?
What is an event campaign?
What is the difference between Content Buyout and Partnership Ads / Spark Ads?
How does a content buyout work?
What are Partnership Ads?
What are Spark Ads?
How can I run Spark Ads?
How can I run Partnership Ads?
Can I modify my referral code?
Are there tutorials or templates for creating content briefings?
Troubleshooting and Support
The (participating) influencers are not responding to my messages. What now?
Can I write to all influencers at once?
What should I do if an influencer does not post?
I need help with my campaign.
How can I make changes to my campaign?
How can I remove an influencer from my campaign?
How do I report a technical issue on the platform?
Other questions
Can I collaborate with Refluenced influencers outside of Refluenced?
Can I work with influencers on Refluenced that I have already worked with outside the platform?
Can I view the history of all my past campaigns?
General and Fundamentals
What is Refluenced?
How does a campaign work on Refluenced?
On which social media platforms can campaigns be conducted with Refluenced?
Does Refluenced also offer UGC campaigns?
What criteria must influencers and UGC creators meet to be part of Refluenced?
What types of campaigns are there at Refluenced?
What is a limited-time campaign?
What is a continuous campaign?
Which industries and niches are most commonly covered on Refluenced?
Planning and creation of campaigns
What costs are incurred once I start a campaign?
Is setting up a campaign and the application phase subject to fees?
When do the influencers post?
Do I need to create a content briefing or can I give the selected influencers free rein?
How do I create a successful campaign?
Can I duplicate campaigns?
Can I run multiple campaigns at the same time?
Can I prescribe a specific content format (e.g. reel, story) for influencers?
Is there a minimum duration for campaigns on Refluenced?
Groups and organization
What are groups?
Can you create groups and then work with them?
Why should I create groups?
How do I add a creator to a group?
Where can I find my groups?
Can I export groups from past campaigns and reuse them for new campaigns?
Social Media Platforms
Can TikTok campaigns be conducted with Refluenced?
Can Instagram campaigns be conducted with Refluenced?
How does a TikTok campaign work?
How does an Instagram campaign work?
What is the difference between Instagram, TikTok, and UGC campaigns?
Can I run a campaign on both TikTok and Instagram at the same time?
Phases of a campaign
Can I give influencers additional instructions during the active phase?
What is meant by the application phase?
What is meant by the preparation phase?
What is meant by the active phase?
When can I accept influencers in the campaign?
Can I contact influencers for my campaigns?
Can I extend the duration of a phase retroactively?
Compensation and Reporting
What is an appropriate compensation for influencers?
What is an additional cash compensation?
How are the influencers paid?
Can I also get my reporting as an Excel?
What is included in the reporting?
Can I analyze the performance of individual influencers in the campaign?
Additional features
How do I add employees to the multi-user?
Can I access an account with multiple emails?
What is the Brand Academy?
What is an event campaign?
What is the difference between Content Buyout and Partnership Ads / Spark Ads?
How does a content buyout work?
What are Partnership Ads?
What are Spark Ads?
How can I run Spark Ads?
How can I run Partnership Ads?
Can I modify my referral code?
Are there tutorials or templates for creating content briefings?
Troubleshooting and Support
The (participating) influencers are not responding to my messages. What now?
Can I write to all influencers at once?
What should I do if an influencer does not post?
I need help with my campaign.
How can I make changes to my campaign?
How can I remove an influencer from my campaign?
How do I report a technical issue on the platform?
Other questions
Can I collaborate with Refluenced influencers outside of Refluenced?
Can I work with influencers on Refluenced that I have already worked with outside the platform?
Can I view the history of all my past campaigns?
Want to get to know our platform better?
Want to get to know our platform better?
